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Return & Refund

Last revised: 9th of November, 2019

Dear Customer,

under our Condition of Sale, You have a legal right to cancel your purchase during the cancellation period.
The cancellation period begins on the date that the contract is formed (when INTINI S.r.l. sends You the Shipment Confirmation) and continues until the end of 14 days starting on the day after you receive the Item(s). The cancellation right applies to both sale and non-sale Products.
If the Product has been dispatched to You before you cancelled the purchase, you must return the Product to INTINI S.r.l. within 14 days starting on the day after you cancel the order.
If You wish to cancel your purchase(s), You should follow the procedure of our Return & Refund Policy i.e. if you do not do so, you will be solely responsible for the cost of shipping any Products back to INTINI S.r.l.

You have the right to cancel the contract created by our written order confirmation without giving any reason but within fourteen (14) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the product(s) in your order. If you are a customer based in the European Union or the European Economic Area and have made a purchase via INTINI JEWELS’ website, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.  To cancel the contract and return your product(s), You can contact Intini S.r.l. Customer Care Office at +39 351 6117740 and follow the instructions that will be given to You, or you can send to Intini S.r.l. in writing an unequivocal statement, such as a letter or e-mail, to:

  • INTINI S.r.l. Via Venini, 42 – 20127 Milano (MI) – Italy (Ph. (+39) 02-2841898) info@intinijewels.com

Products that have been purchased through INTINI JEWELS’ website may only be returned to Intini S.r.l. Return Department at the address of our Returns Department by contacting our Customer Care office to obtain a Returned Merchandise Authorization (RMA) number.Products that have been purchased through other Sales Channels may NOT be returned to our Returns Department.To return a product to Intini S.r.l. Returns Department, You must follow the following steps:

  • call the Customer Care to obtain a Returned Merchandise Authorization (RMA) number.
  • agree on a pick-up date with our logistics partner; please note You may be asked – at this stage – to provide information about the product for a first assessment of the condition of product to be returned;
  • fill out the required information on the return form included in your parcel and sign it; if needed the Customer Care Office could send You a return form by e-mail. For return of products over € 100,00 the Customer Care Office will also send You a pre-paid waybill.
  • You must include in the delivery package, the completed return form along with the product, all its accessories, any free items You received as part of Your order, the Warranty Card if available and all other documents, in their original box;
  • You must seal the delivery package so that – on the agreed date – our logistics partner will pick-up a sealed package.
  • You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced, since only merchandise received by our Returns Department will be eligible for a refund or exchange.

INTINI S.r.l. will verify that the returned product satisfies the conditions of the Return & refund Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state i.e. in perfect condition and with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original INTINI JEWELS box and delivery package, including all accessories and documents. If You have received free items as part of Your order, they must be returned with the products.

INTINI S.r.l. reserves its right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, might reduce the amount of any applicable refund or exchange accordingly.

All returns will be subject to strict Quality Control by INTINI S.r.l. to ensure that the returned products satisfy these requirements. If the products do not meet Quality Control standards, INTINI S.r.l. will refuse the return, and the products will be returned to You. If the returned product satisfies Quality Control Standards, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to You, at Your own cost.

Once INTINI S.r.l. has received and validated any returned item(s), Intini S.r.l. will send You an email to confirm the validation of Your returned Produc

You may return a product purchased through INTINI JEWELS’ website for refund, provided that the return complies with these Conditions of Sale. Only the buyer will be entitled to receive a refund of the purchase price, i.e. in no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact our Customer Care to discuss your options.

If the return complies with INTINI S.r.l. Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer, using the same means of payment as used by the buyer for the initial transaction, within fourteen (14) days after receipt of the returned item by our Returned Department.

Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which cases the supplemental costs will be non-refundable.

You may return a product purchased through INTINI JEWELS’ website for exchange with another INTINI JEWELS’ product, provided that the return complies with INTINI S.r.l. Conditions of Sale and Return & Refund Policy.

Should a product be returned to the Return Department for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

If you do not return a Product or, if a Product sent using the Returns Process fails to arrive and you are unable to provide proof of postage/shipment, INTINI S.r.l. reserves the right to refuse a refund.

If your Products were purchased using a special offer which contained several Products, all Products ordered using the special offer must be returned in order to qualify for any refund.

Your legal rights in respect of goods which do not conform to the sale contract established between the parties with the order confirmation (for example, if they are faulty or not as described) are not limited or excluded by these terms.

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